5 Replies Latest reply on Dec 1, 2011 9:17 AM by Stu McNeill

    Placeholder for Incident not working in Task window

    Apprentice

      Hi everyone,

       

      Currently I am using Service Desk 7.4. In Incident process, I make the Add Task action become automatic action then I want to populate Incident summary and description into Task details. Somehow, the placeholder of Incident I inserted into Task window didn't populate the value. try with different placeholder (see attachment: TaskWindow_Placeholder.jpg) and yet it still not working too.

       

      Eventhough Add Task action is automatic action, when right click the Title or Description attribute it didn't show the option of Insert Placeholder whereas with Add Reminder and Assignment action there are no problem to show the option of Insert Placeholder.

       

      It is a bug? I already applied the patches of 74Rollup. Please help on this. Thanks in advance.

       

      Regards,

      Dodi