2 Replies Latest reply on Dec 7, 2011 7:14 AM by karenpeacock

    Incident creation Form and urgency options

    Rookie

      Hi,

       

      In incident creation form, is it possible to have different urgency options when we select a client (so options are different regarding the client) ?

       

      For example :

       

      Client Alpha has Urgent/Normal options

      Client Beta has Very Urgent/Urgent options

       

      Any suggestion ?

      Thank you

      Regards,