We are currently looking at integrating a scheduling tool with our LANDesk Service Desk lifecycles and have the following requirements:
Based on resource availabilities we would like to display the time allowed for specific tasks on a request
These times could possibly change depending on the resources available and also the requirement date of the job.
We would like to automatically import these times into specific Landesk tasks which have been defined as part of a request process.
If anyone has implemented integration between any scheduling software, we would be interested to know:
a) Which software you integrated with landesk
b) What integration you achieved
c) How that integration was developed – by landesk resources or by other means