3 Replies Latest reply on Dec 9, 2011 10:26 AM by MarXtar

    Inventory Server service crashes (LANDesk 9.0 SP2)

    Apprentice

      I just started running into a problem on our LANDesk 9.0 SP2 console (all current MCP patches)

       

      The LANDsk Inventory Server service has crashed twice in the last 6 days and I am not able to restart the service without rebooting the LANDesk Console.  I know the inventory server service used to crash frequently on our old 8.8 console but this is the first time that I've seen it crash on our 9.0 SP2 console and require the console to be rebooted.

       

      Any suggestions on where I can look to troubleshoot this?   Is the incoming scan causing it to crash or is it losing connection to the SQL server?  Attached portions of ldiscn32.log and ldinv32.log

       

      Windows Event Logs below..

       

      Second Crash

      Log Name:      Application

      Source:        LANDesk Inventory Server

      Date:          12/8/2011 7:56:03 PM

      Event ID:      4100

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      CORE

      Description:

      Database exception: CLDInvClass::Initialize :  [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied..

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="LANDesk Inventory Server" />

          <EventID Qualifiers="0">4100</EventID>

          <Level>2</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2011-12-09T00:56:03.000000000Z" />

          <EventRecordID>159456</EventRecordID>

          <Channel>Application</Channel>

          <Computer>CORE</Computer>

          <Security />

        </System>

        <EventData>

          <Data>CLDInvClass::Initialize :  [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.</Data>

        </EventData>

      </Event>

       

      Log Name:      Application

      Source:        LANDesk Inventory Server

      Date:          12/8/2011 7:53:23 PM

      Event ID:      4100

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      TFTMVMLDSKCORE.tufts.ad.tufts.edu

      Description:

      Database exception: SCAB4E8.SCN, LDInv.dll

      -2147467261

      Invalid pointer

       

      (null), Thread ID: 2584.

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="LANDesk Inventory Server" />

          <EventID Qualifiers="0">4100</EventID>

          <Level>2</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2011-12-09T00:53:23.000000000Z" />

          <EventRecordID>159453</EventRecordID>

          <Channel>Application</Channel>

          <Computer>TFTMVMLDSKCORE.tufts.ad.tufts.edu</Computer>

          <Security />

        </System>

        <EventData>

          <Data>SCAB4E8.SCN, LDInv.dll

      -2147467261

      Invalid pointer

       

      (null), Thread ID: 2584</Data>

        </EventData>

      </Event>

       

      First Crash

      Log Name:      Application

      Source:        LANDesk Inventory Server

      Date:          12/3/2011 6:24:43 PM

      Event ID:      4100

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      CORE

      Description:

      Database exception: CLDInvClass::Initialize :  [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied..

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="LANDesk Inventory Server" />

          <EventID Qualifiers="0">4100</EventID>

          <Level>2</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2011-12-03T23:24:43.000000000Z" />

          <EventRecordID>157364</EventRecordID>

          <Channel>Application</Channel>

          <Computer>CORE</Computer>

          <Security />

        </System>

        <EventData>

          <Data>CLDInvClass::Initialize :  [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.</Data>

        </EventData>

      </Event>

       

      Log Name:      Application
      Source:        LANDesk Inventory Server
      Date:          12/3/2011 6:18:44 PM
      Event ID:      4100
      Task Category: None
      Level:         Error
      Keywords:      Classic
      User:          N/A
      Computer:      CORE
      Description:
      Database exception: SCA7B07.SCN, LDInv.dll
      -2147467261
      Invalid pointer
      (null), Thread ID: 9108.
      Event Xml:
        <System>
          <Provider Name="LANDesk Inventory Server" />
          <EventID Qualifiers="0">4100</EventID>
          <Level>2</Level>
          <Task>0</Task>
          <Keywords>0x80000000000000</Keywords>
          <TimeCreated SystemTime="2011-12-03T23:18:44.000000000Z" />
          <EventRecordID>157362</EventRecordID>
          <Channel>Application</Channel>
          <Computer>CORE</Computer>
          <Security />
        </System>
        <EventData>
          <Data>SCA7B07.SCN, LDInv.dll
      -2147467261
      Invalid pointer
      (null), Thread ID: 9108</Data>
        </EventData>
      </Event>