5 Replies Latest reply on Dec 19, 2011 6:57 AM by broberson

    Doing a "Mail To" feature in Self-service


      Is it possible in Service Desk for you to add a shortcut for end-users to click to automatically do like a 'mailto' feature.  Like they click an action button and it automatically opens a window (preferably from their default mail program) to send an email to the Helpdesk team address we choose.  Example:  Click on button and it opens my Lotus Notes with To: address prefilled to '[email protected]"  - Thanks!