2 Replies Latest reply on Feb 14, 2012 7:59 AM by EPH-H1

    Uninstall association not being triggered by device removal from policy

    Rookie

      Hi Folks!

       

      I'm testing our LANDesk setup. Here's what I have so far:

       

      1) A tested, functional installation package for an MSI

      2) A tested, functional uninstall package for the same MSI

      3) The installation package has the uninstall package set in Uninstall Association

      4) A tested, functional scheduled task that will install the MSI via the policy method

       

      The process:

       

      1) Add a computer to the scheduled task

      2) Hit "Start Now" on the scheduled task

      3) Go to the target computer, open Desktop Manager, hit Refresh

      4) Note that it has installed the MSI successfully

       

      The problem:

       

      1) Now that the MSI installed successfully, I remove the computer from the scheduled task to test the automatic uninstall

      2) Hit "Start Now" on the scheduled task

      3) Go to the target computer, open Desktop Manager, hit Refresh

      4) Refresh completes but the software remains installed.

       

      We're thinking that there may be some kind of patch needed but after 4 hours of research I've been unable to find any information on what may be causing this to not automatically uninstall the software once the computer has been removed from the policy scheduled task. Any ideas?

       

      Thanks!

       

      EPH | H1 ITSD T1