Hi John -
a customer had Livezilla in place so we integrated that into their customer-facing portal. It's not free but it doesn't cost a fortune as well. And I think you can test it for a week or two.
check here: http://www.livezilla.net/home/en/
Can you share a bit more about what you did with that integration please? Did you just get the chat embedded in Self Service or did you do a more complete integration?
Although there is nothing in place within the product at the moment, can you let us know what functionality you might be looking at? There was another thread that asked this question a while back and the request was passed on, but anything you can add to help define potential solution requirements would be great. You could always raise an ER as well. There may already be one open, but I'm not sure.
We are also looking at live chat programs.
There's a lot of stuff out there but we would need one that somehow integrated with LD to log the chat transcript.
At the moment we can't even find one that will allow us to email the transcript to LanDesk (preferably with username in subject line) to create a call.
We could easily write one - but our Service desk would prefer to buy one (!).
So if anyone has found anything good out there - please do let us know!
Cheers - Adam.
I've thinking a fair bit about this topic recently too and would be interested what people are using if anything. Like Adam, would want to record the transcript in the desk.
Without piggy backing on this discussion, we are also interested in the possibility of live chat, to provide other methods to contacting the service desk.
has any idea about this one
Iwan.Yudhistira, this is an old thread for a very old, and now unsupported version. What is your full question as “has any idea about this one” is a tad ambiguous.
Given the title of this thread too it might be easier to open a new thread that better relects the Service Desk version you are using as well.