You need to kill/stop ISSUSER one way or the other. You can either fix up registry settings (to tell it to connect in gateway mode) - but that involves a re-start of the service.
Or you can just stop it, and run the command-line you've found.
Both options will require you stopping the service/process since - unsurprisingly - ISSUSER doesn't much like the idea of two instances of itself running ;).
Hope this helps.
LANDesk EMEA Technical Lead.
Thanks for the quick response.
I figured that may be the case. Any ideas as to how to restart a process/service when you don't have admin access rights? Otherwise I may have to resort to enabling the tray icon.
Well, what I would do is create a batch file that works to switch the mode if the batch file is run as "Local System".
Then I would create a distribution package that uses the batch file.
Then I would create a Policy-based scheduled task using an delivery method with the Type and Frequency set to "Optional - As desired". This means they can run the policy over and over again. Since they are not local admins, the policy will run as "Local System".
See now in the "Distribution Portal" you have a task that you can tell the user to run.
Worked like a charm, thanks so much!
FYI, scripts to do this are here: http://www.droppedpackets.org/management-gateway-and-remote-control/folder.2007-10-25.8017126077/automate-laptop-remote-control-mode
And the inventory extension required to see what mode it's in is part of ldms_client: http://www.droppedpackets.org/management-gateway-and-remote-control/folder.2007-10-25.8017126077/automate-laptop-remote-control-mode