1 Reply Latest reply on Feb 2, 2012 2:06 AM by GillReid

    HTML Email format issue


      Hi all,


      Ive recently enabled HTML text boxes as well as HTML Emails and it's running into a spacing issue.


      I notice whenever the emails are sent out in HTML, its automatically "double-spaced" instead of single (like how it was with Text-only).


      Attached is a screen shot of the issue:

      *Left portion of the screen shot is what is written and seen within the Service Desk

      *Right portion, is how it shows in Outlook (also our webmail shows the double-spacing)



      Any input would be great! Thank you

        • 1. Re: HTML Email format issue



          I have had this issue too.


          I copied the text of the email from the process into Word then formatted correctly - copied from Word back into the email in the process, and the email was then formatted correctly.  This seemed to resolve the issue.


          Hope that might help.