1 Reply Latest reply on Feb 2, 2012 2:06 AM by GillReid

    HTML Email format issue

    Apprentice

      Hi all,

       

      Ive recently enabled HTML text boxes as well as HTML Emails and it's running into a spacing issue.

       

      I notice whenever the emails are sent out in HTML, its automatically "double-spaced" instead of single (like how it was with Text-only).

       

      Attached is a screen shot of the issue:

      *Left portion of the screen shot is what is written and seen within the Service Desk

      *Right portion, is how it shows in Outlook (also our webmail shows the double-spacing)

       

       

      Any input would be great! Thank you

        • 1. Re: HTML Email format issue
          Apprentice

          Hi

           

          I have had this issue too.

           

          I copied the text of the email from the process into Word then formatted correctly - copied from Word back into the email in the process, and the email was then formatted correctly.  This seemed to resolve the issue.

           

          Hope that might help.

           

          Thanks

           

          Gillian