2 Replies Latest reply on Jan 25, 2012 1:20 PM by karenpeacock

    webAcess error

    Rookie
    ashishraje Jan 24, 2012 5:57 PM

      In Servicedesk 7.4 WebAccess self service, I have a basic End-User incident window. The incident creates fine but upon re-saving it gives an error saying,

      There has been an unexpected error. Click Continue to return to the previous page.

      String was not recognized as a valid DateTime.

      at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles)
      at Touchpaper.Framework.Data.DataObject.ConvertValueFromString(DataType dataType, String value)
      at Touchpaper.Framework.Data.DataObject.ConvertValueFromString(IAttributeType attributeType, String value)
      at Touchpaper.Framework.Data.DataObject.ConvertValueFromSimpleString(IAttributeType attType, String value)
      at Touchpaper.Web.Console.Controllers.DataController.PopulateDataObject(ObjectForm form, IDataObject dataObject) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\DataController.cs:line 708
      at Touchpaper.Web.Console.Controllers.ObjectController.GetObjectFromForm(IDataObjectContext ctxt, ObjectParameters parameters) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 1791
      at Touchpaper.Web.Console.Controllers.ObjectController.SaveInternal(ObjectParameters parameters, Func`3 getObject) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 1823
      at Touchpaper.Web.Console.Controllers.ObjectController.Apply() in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 205
      at lambda_method(Closure , ControllerBase , Object[] )
      at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters)
      at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.b__a()
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
      at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
      at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
      at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)

       

      I am attaching the screenshot of my incident window.

      error.png

      I would appreciate any insights anyone may be able to provide to help me troubleshoot.
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        • 1. Re: webAcess error
          Rookie
          ashishraje Jan 25, 2012 10:24 AM (in response to ashishraje)

          I have set the Incident object not to be locked and now the error has disappeared. This is most certainly a bug as there is no indication anywhere in the webAccess documentation that the main object cannot be locked while using WebAccess.

          • 2. Re: webAcess error
            karenpeacock SupportEmployee
            karenpeacock Jan 25, 2012 1:20 PM (in response to ashishraje)

            Hi

             

            Yes perhaps that is a bug.  There are different options that can be selected for locking.  Please can you raise it as a support case with your support provider providing details on the locking settings that you mention.

             

            Best wishes

            Karen