webAcess error
ashishraje Jan 24, 2012 5:57 PMIn Servicedesk 7.4 WebAccess self service, I have a basic End-User incident window. The incident creates fine but upon re-saving it gives an error saying,
There has been an unexpected error. Click Continue to return to the previous page.
String was not recognized as a valid DateTime.
at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles)
at Touchpaper.Framework.Data.DataObject.ConvertValueFromString(DataType dataType, String value)
at Touchpaper.Framework.Data.DataObject.ConvertValueFromString(IAttributeType attributeType, String value)
at Touchpaper.Framework.Data.DataObject.ConvertValueFromSimpleString(IAttributeType attType, String value)
at Touchpaper.Web.Console.Controllers.DataController.PopulateDataObject(ObjectForm form, IDataObject dataObject) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\DataController.cs:line 708
at Touchpaper.Web.Console.Controllers.ObjectController.GetObjectFromForm(IDataObjectContext ctxt, ObjectParameters parameters) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 1791
at Touchpaper.Web.Console.Controllers.ObjectController.SaveInternal(ObjectParameters parameters, Func`3 getObject) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 1823
at Touchpaper.Web.Console.Controllers.ObjectController.Apply() in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 205
at lambda_method(Closure , ControllerBase , Object[] )
at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters)
at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.b__a()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)
at Touchpaper.Framework.Data.DataObject.ConvertValueFromString(DataType dataType, String value)
at Touchpaper.Framework.Data.DataObject.ConvertValueFromString(IAttributeType attributeType, String value)
at Touchpaper.Framework.Data.DataObject.ConvertValueFromSimpleString(IAttributeType attType, String value)
at Touchpaper.Web.Console.Controllers.DataController.PopulateDataObject(ObjectForm form, IDataObject dataObject) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\DataController.cs:line 708
at Touchpaper.Web.Console.Controllers.ObjectController.GetObjectFromForm(IDataObjectContext ctxt, ObjectParameters parameters) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 1791
at Touchpaper.Web.Console.Controllers.ObjectController.SaveInternal(ObjectParameters parameters, Func`3 getObject) in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 1823
at Touchpaper.Web.Console.Controllers.ObjectController.Apply() in c:\Dev\swa\code\Touchpaper.Web.Console\Controllers\ObjectController.cs:line 205
at lambda_method(Closure , ControllerBase , Object[] )
at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters)
at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.b__a()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<>c__DisplayClassf.b__c()
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)
I am attaching the screenshot of my incident window.
I would appreciate any insights anyone may be able to provide to help me troubleshoot.