2 Replies Latest reply on Jan 25, 2012 6:37 AM by gman1981

    Incident Report in Self Service (v7.5)


      I'm currently testing the 7.5 upgrade (we are moving from 7.3.2 with the old Service Portal), I would like to be able to offer the ability to use the report feature available. However even after running the set DSN application to put in the database credentials, I get an error in web access. I have attached a screenshot of the incident.


      When I run the report in Crystal it is still still asking for database credentials though, when I put in the credentials it works fine though? So I'm a bit confused.


      Any pointers?