An analyst attempted to open an incident today and noticed the text box for "Details" has gone missing and has an underline (as if it were a hyperlink? when you click it nothing happens). The Details text box is HTML-substring enabled.
This is happening in the software console only, on the web-access form the text box appears as normal. The users and analyst that are seeing this were those that installed the Service Desk console via OneTouch Package. Up until today, everything had been working great for our analyst. For those that i manually installed from the setup files, they are not experiencing this at all.
Any ideas what could be causing this? I have not modified the windows since the initial build months ago, and no one has admin rights except myself to edit things.
Any input would be great.. Thank you
Attached are two screen shots
"working" - how it should show up normally
"not working" - how its showing now (note the underscore on Details)