You need Management Gateway Remote Control from the context menu from the device. Did you try that?
If you are seeing some sort of application error, then is your console at the latest patch level of your core? Have you installed the latest MCPs? Probably an idea to confirm if you see this issue on other consoles to see if it is an issue on your console only.
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Thanks for your input.
I finally called Tech Support and it was due to a bad dll file (I think it was issinfo.dll ) I replaced it and registered it.