Whenever an analyst wants to print a ticket out, it will prompt them to log into the Database. (see attachment "databaselogin)
I thought when i configured it, i already input the login and password so it would auto log them in (see attachment "configurereport")
Did a miss a step somewhere?
From the looks of it the datasource location in the actual Crystal Report hasn't been set. There are instructions in the Setup Guide (I think) which outline how to set the datasource location of a Crystal Report.
Retrieving data ...