3 Replies Latest reply on Feb 12, 2012 1:08 PM by dmshimself

    Catalogue empty for end users

    Julian Wigman ITSMMVPGroup



      I have the catalogue setup and working fine for Analysts either via  Web desk or Self Service.


      However when I log in as an END USER the same Service Catalogue shortcut shows just the search bar.  If I type in the search box and search I can see a node of the service catalogue tree party obcured behind the bottom border but no rows are returned.  This may be a red herring though.


      So I've scoured the manuals thinking maybe some privileges be missing or the end user (portalenduser) but cant see anything.


      I've definately published the CI's to endusers and rebuilt the KB/SC etc.


      Anybody got any ideas?