How can I perform "Add linked Knowledge" action similar with "Add Incident" that already available?
I 've already configured "Add linked Knowledge" and "Detach Knowledge" in the Incident process, BUT on the ticket I could only see "Detach Knowledge".
I noticed that by using "invoke search on" on the Incident window, it can be able to attach the knowledge BUT I should always do search on the ticket subject then the knowledge comes in.
What I want to achieve is I just want to select the knowledge as similar as I select Incident query on "Add Incident" action instead of search on the ticket subject.
How it can be done?