Hope you can help
We have a process named Service Request, when we raise a Service Request the tree updates to show the progress/history of the call, this works fine for notes, assignments etc.. but when we resolve a Service Request the tree is not showing this, although the status of the call is changing to resolved. When we unresolve the tree shows the unresolve and the status changes to unresolve which seems fine, just very confused as to why resolved doesnt display on the tree.
See 2 attached screenshots, 1 showing the Process design and 1 showing the tree (where Resolved is missing)
Thanks for any help