5 Replies Latest reply on Feb 22, 2012 1:50 AM by dmshimself

    Error when trying to create change from service request

    Rookie

      Hi,

       

      I am trying to add the 'Create Change' action to our Service Request process.

       

      I have added it as an action (and have created 'detach change' and 'add change' as an optional action within ALL statuses)

       

      When we open a Service Request the option is now there, and when we click 'Create Change' it loads the Change window, we enter all the information and click ok and then get the attached error message...

       

      Error message and Service Request process design screenshots attached

       

      Any ideas?

       

      Thanks