0 Replies Latest reply on Feb 22, 2012 11:13 AM by Quang.Do1

    child/parent incident tree display

    Apprentice

      Hi all,

       

      Is there a way to customize what is shown in the incident tree for Child and Parent?

       

      Currently it only shows the Ticket number (see attachment 1), i want to add the current Status of that child so the analyst dont have to access that ticket item just to check the status.

       

      For other objects, ive been able to customize under "User Interface Properties", adding whatever info i want.. but for Child / Parent object "Incident Incident", i dont get those other options to display (see attachment 2: only showing child and parent; what i was hoping to see was other items such as status or analyst, etc)