First time poster here, not long since back from Bootcamp.
I'm having an issue getting my Child Incidents to automatically resolve when I resolve the Parent Incident. So far, I've checked my Resolutions Collection within the Incident Business Object and made sure that when I clicked Manage Actions, the "Propogate to children" option is ticked.
From the other posts in here, I assumed that would be all I needed to do, but it doesn't seem to work. I was also advised to check that the child process was not stopping it from being resolved, but I can see no reason why this would be the case. In fact there is even a Resolve action on the child incident.
Can anyone shed any light on what I am missing?
Thanks in advance,