I'm using ServiceDesk 7.5 and am setting up our Service Catalogue. I am wondering about permissions on a couple of things.
First, if a SelfServiceGuest user logs in and goes to the Service Catalog, when they click on a service that is published for them I expect them to get the Service description screen, but not be able to edit it. Instead, these users are able to log in and edit the services. Is there a way to have the whole school greyed out for anyone except Administrators?
Second, When any user clicks on Request Service (SelfServiceGuest through Administrators), they get the End User Incident window, which I expect since the request is supposed to follow the Incident process, but they are not able to edit the Details. I'd like the user to be able to put in a description of the Service Request rather than just a generic description that we have in a template. Is that possible?