Within Webdesk there is the ability to "Add Process or Object Shortcut" which allowed me to put a shortcut to add a new config items shortcut onto the portal. Does anyone know if you can add an object to the shortcut bar within console?
I have tried most items and nothing jumps to mind. It seems to allow process i.e. new incident, new request but config management has no process behind it so I presume that on the web it is using the object part of the choice.
I'm afraid there isn't an equivilent shortcut in console. However you could have a shortcut to a query of CIs (the Query Results List shortcut) and then you should be able to right-click on the results and select New if you have the correct privileges. Alternatively, the Configuration Management component is a console only shortcut for creating CIs.