0 Replies Latest reply on Mar 16, 2012 7:38 AM by brian_bakewell

    Actions on collections


      Hi, can you have more than one creation actions on a collection.


      I want to create a on hold action and a with customer action and both of these will have exactually the same attibutes so I was wondering if I could create 2 seperate actions from this one object and then use these on the open status to put the call on hold.


      With the on hold it would put it on hold until a set date and then bring the call back and with customer it would move each day along the process until 5 days had passed and if it had not been brought back it will close the call.


      Thank you for any ideas.