6 Replies Latest reply on Mar 26, 2012 4:03 PM by adamdrayer

    Automatically email helpdesk manager on VIP incidents

    Rookie

      Our helpdesk manager wants to be emailed whenever an incident is created by certain users.  What is the best way to accomplish this.  I created an attribute on End User for "Auto Alert HD Manager" but I'm not able to access it as an attribute when i use the decision tool in the designer.  Now I'm thinking there might be a much easier way to accomplish this then re-designing objecs and processes.

       

      Any help would be much appreciated.

       

      Thanks,