1 Reply Latest reply on Apr 5, 2012 2:43 PM by Jamie Cannon

    Type mismatch error when Closing Incident Window

    Rookie

      In the last few weeks our console users are all receiving the same error message when closing the incident window.

       

      "Unhandled exception has occured in your application.......Type mismatch when attempting to set attribute value CreationDate"

       

      The error occurs when closing both a new incident window and closing an existing incident window.

       

      We are not aware of having made any changes in any objects, windows or processes so any help in tracking this one down is appreciated.

       

      Running Landesk Console  v7.2.6.1707

        • 1. Re: Type mismatch error when Closing Incident Window
          Jamie Cannon ITSMMVPGroup

          It almost sounds like something in the database changed.  I had this one time before with an NVarChar and it happened to be a data type difference in the DB for whatever reason.  When we noticed this, the easiest fix was to delete the attribute for which the issue was occuring and recreate it.  This seemed to work for us.

           

          Hope this points you in the right direction