1 Reply Latest reply on Apr 5, 2012 9:59 AM by tgotschall

    Installing XP SP3 with LD9SP3 is killing the LD AV Realtime Scanning

    Rookie

      When both XP SP3 and LD9 SP3 are installed on a machine, the LD AV real-time scanning will not initialize. It tries and then goes to disabled.

       

      If we remove XP SP3, it will run OK. We have tried several things including reinstalling the AV portion afterwards using vulscan /removeav and then vulscan /installav.

       

      We also did it by doing a new LD Security configuration. No joy...

       

      In addition, a new LD9 SP3 client rollout to the affected machines had no affect.

       

      Any attempt to start the Real-time protection results in "Unrecognized Failure: (0x80004005)"

       

      The LD AV Service is running.

       

      Any idea what I'm missing here?

       

      Thanks in advance,

       

      Troy.

        • 1. Re: Installing XP SP3 with LD9SP3 is killing the LD AV Realtime Scanning
          Rookie

          An update to the situation:

           

          We have found that removing XP SP3 allows the Real time scanning to initialize and show enabled. Once that happens, you can re-apply XP SP3 and all is well.

           

          This is with the LD 9 SP3 client including AV.

           

          This does not happen on every machine and we have found no smoking gun to tell us what causes this to happen.

           

          I have talked to support about this and we weren't able to determine anything as of yet. We had already manually repaired all of the failed clients as described above. Once we get another that exhibits the problem, we will contact support again and let them have a look at the problem as it occurs.

           

          More to come....

           

          Troy.