2 Replies Latest reply on Nov 27, 2012 6:44 PM by kyt977

    "Input string was not in a correct format" error (mobile only)

    Apprentice

      Hi all,

       

      I've finally turned on the Mobile Access (7.5) portal for testing and running into an error when attempting to open (review) an incident ticket.

       

      (Tested on iPhone as well as computer browser)

      Upon selecting the ticket, it will either display the error page (at the bottom of this posting) or work normally and display the ticket.

       

      The tickets themselves open normally in the software console and Web-Access version, only the Mobile portal its throwing the error out.

       

      Has anyone ran into this issue before?

       

      Any input would be great, thank you!

       

       

      **ERROR MESSAGE**

       

       

      There has been an unexpected error. Click back button to return to the previous page.

      Error Message

      Input string was not in a correct format.

       

      **Details**

       

      at System.Text.StringBuilder.AppendFormat(IFormatProvider provider, String format, Object[] args)
      at System.String.Format(IFormatProvider provider, String format, Object[] args)
      at Touchpaper.Web.Console.Components.Helpers.MobileHelper.RenderEditControl(IBaseControl control)
      at Touchpaper.Web.Console.Components.Helpers.MobileHelper.RenderChildControls(StringBuilder html, IBaseControl control)
      at Touchpaper.Web.Console.Components.Helpers.MobileHelper.RenderChildControls(StringBuilder html, IBaseControl control)
      at Touchpaper.Web.Console.Components.Helpers.MobileHelper.RenderGroupBoxContents(GroupBox control)
      at Touchpaper.Web.Console.Components.Helpers.MobileHelper.Forms.RenderGroupBoxes(ObjectForm form)
      at Touchpaper.Web.Console.Controllers.View815d9fd5fcba44398e5c128e6c19727c.RenderViewLevel0()
      at Touchpaper.Web.Console.Controllers.View815d9fd5fcba44398e5c128e6c19727c.Render()
      at Spark.SparkViewBase.RenderView(TextWriter writer)
      at Spark.Web.Mvc.SparkView.Render(ViewContext viewContext, TextWriter writer)
      at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
      at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass14.b__11()
      at  System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter  filter, ResultExecutingContext preContext, Func`1 continuation)
      at  System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter  filter, ResultExecutingContext preContext, Func`1 continuation)
      at  System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter  filter, ResultExecutingContext preContext, Func`1 continuation)
      at  System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter  filter, ResultExecutingContext preContext, Func`1 continuation)
      at  System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext  controllerContext, IList`1 filters, ActionResult actionResult)
      at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)