6 Replies Latest reply on May 9, 2012 5:04 PM by sgoethals76

    Frustration from analysts getting this incident is already open when saving


      Often the 3 analysts who are using the system get Incident already open message when they go to save a note or something, even when we ensure the incident is not open by any one else.  Is their a fix for this or a tune of the system that lessons the likely hood of this happening.