I've just amended a process to add a REOPEN action for a group of analysts.
The REOPEN action that:
- adds an assignment
- checks the clock and starts if it is stopped
- moves to a status called REOPENED
- then offers 2 actions, one to CLOSE and one to 'CONTINUE TO IN PROGRESS'
As neither of the 2 statuses above are closed-type statuses I would expect that the Incident window attributes automatically become editable at those statuses but I have to close and reopen the Incident record to edit these attributes,
Is this as expected?
We have a Change process which works similarly and the only difference is that it has a windowed 'CREATE TASK' action instead of the windowless 'CONTINUE TO IN PROGRESS'
Many thanks in advance,