5 Replies Latest reply on Dec 19, 2013 8:59 AM by Jesus.N..Maurelo

    Receiving error "Sdclient.exe or the installation program was terminated at the client" when trying to deploy executable package

    Rookie

      Running LANDesk Management Suite 9 with Service Pack 2. I'm attempting to install an executable package on a Windows 7 machine. When I try, the console shows a status of "Failed" and the error message "Sdclient.exe or the installation program was terminated at the client. Return code 1." I have never encountered this error before, and all of my other software packages have installed successfully in the past. To be sure, I also deployed a test package that ran successfully.

       

      All LANDesk services are running under the local system account. The log file shows that all of the required files were downloaded to the client, and there are no indications of errors. Here is the last block of text from the log:

       

      Fri, 20 Apr 2012 09:56:21 6316 6712 Downloading file 614 of 614 from 'http://betty.rf.odu.edu/packages/SageMIP/Support/Scripts/TECleanup/48253_XPsp3_11000_TE_Cleanup.sql'

      Fri, 20 Apr 2012 09:56:22 6316 6712 LSWD or Executable Client Thread

      Fri, 20 Apr 2012 09:56:22 6316 6712 PackagePath:           [http://betty.rf.odu.edu/packages/SageMIP/setup/Setup.exe]

      Fri, 20 Apr 2012 09:56:22 6316 6712 Processing generic executable

      Fri, 20 Apr 2012 09:56:22 6316 6712 Launched application 'C:\Program Files\LANDesk\LDClient\sdmcache\packages\SageMIP\setup\Setup.exe' ('/passiveui') result 1

      Fri, 20 Apr 2012 09:56:22 6316 6712 Installation result 8DB50001

      Fri, 20 Apr 2012 09:56:24 6316 6712 Sending task status, cmd line -coreandip=BETTY.RF.ODU.EDU:10.2.184.18 -taskid=82 -retcode=-1917517823 -complete -pkgid=20

      Fri, 20 Apr 2012 09:56:25 6316 6712 processing of package is complete, result -1917517823 (0x8db50001 - code 1)

       

      There are no errors in the event logs for the device, either. I'm stuck. Appreciate any insights!

        • 1. Re: Receiving error "Sdclient.exe or the installation program was terminated at the client" when trying to deploy executable package
          Apprentice

          Could you create a delivery method to indicate "Run from source"?

           

          Then deploy this, so It wont download anything in the cache folder.

           

          Let me know if you get the same result.

          • 2. Re: Receiving error "Sdclient.exe or the installation program was terminated at the client" when trying to deploy executable package
            Rookie

            Modified the delivery method to install from source. Installation was successful. Thanks!

            • 3. Re: Receiving error "Sdclient.exe or the installation program was terminated at the client" when trying to deploy executable package
              Rookie

              I'm sorry but this isn't the solution to my problem. My delivery method says run from source and I still have this message. I have the same version of LanDesk as mbenton, and did not have this problem with version prior to this. The package is a script I'm running and it seems like hanging. As you can see the user starts the job again at 17:53 when the processing of the .xml file doesn't produce any results.

               

              (Part of logfile)

              Batch file Client Thread

              Wed, 25 Apr 2012 12:32:57 2796 2872 PackagePath:  [\\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd]

              Wed, 25 Apr 2012 12:32:57 2796 2872 Checking preferred server path \\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd instead of \\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd

              Wed, 25 Apr 2012 12:32:57 2796 2872 Path \\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd was redirected to \\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd

              Wed, 25 Apr 2012 12:32:57 2796 2872 Download of '\\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd' was redirected to '\\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd'

              Wed, 25 Apr 2012 12:32:57 2796 2872 Checking recently used server path \\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd instead of \\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd

              Wed, 25 Apr 2012 12:32:57 2796 2872 Path \\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd was redirected to \\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd

              Wed, 25 Apr 2012 12:32:57 2796 2872 Download of '\\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd' was redirected to '\\fileserver\software$\Apple\iTunes\10.6.1.7\Install.cmd'

              Wed, 25 Apr 2012 12:36:29 2796 2872

              Wed, 25 Apr 2012 12:36:29 2796 2872 Installation result 8DB50001

              Wed, 25 Apr 2012 12:36:29 2796 2872               Status -1917517823: Package deployment complete.

              Wed, 25 Apr 2012 12:36:29 2796 2872             - end

              Wed, 25 Apr 2012 12:36:29 2796 2872           - end

              Wed, 25 Apr 2012 12:36:29 2796 2872           + begin Reboot.RebootHandler.MNG-0001.2403

              Wed, 25 Apr 2012 12:36:29 2796 2872           - end

              Wed, 25 Apr 2012 12:36:29 2796 2872         - end

              Wed, 25 Apr 2012 12:36:29 2796 2872         + begin Policy.Portal.CompletePortal.20

              Wed, 25 Apr 2012 12:36:31 2796 2872         - end

              Wed, 25 Apr 2012 12:36:31 2796 2872         + begin ActiveNotification.Stop

              Wed, 25 Apr 2012 12:36:31 2796 2872         - end

              Wed, 25 Apr 2012 12:36:31 2796 2872         + begin Reboot.RebootHandler.MNG-0001.2403

              Wed, 25 Apr 2012 12:36:31 2796 2872         - end

              Wed, 25 Apr 2012 12:36:31 2796 2872       - end

              Wed, 25 Apr 2012 12:36:31 2796 2872     - end

              Wed, 25 Apr 2012 12:36:31 2796 2872   - end

              Wed, 25 Apr 2012 12:36:31 2796 2872   Reporting complete status of -1917517823 for task 3301.

              Wed, 25 Apr 2012 12:36:33 2796 2872 Core name 'MNG-0001.tjenester.u.dep.no:132.150.6.133' obtained from active task list

              Wed, 25 Apr 2012 12:36:33 2796 2872 Sending task status, cmd line -coreandip=MNG-0001.tjenester.u.dep.no:132.150.6.133 -taskid=3301 -retcode=-1917517823 -complete "-log=sdclient_task3301" -pkgid=2403

              Wed, 25 Apr 2012 12:36:33 2796 2872   SDClient task complete

              Wed, 25 Apr 2012 12:36:33 2796 2872 FlushClientTaskQueue: queue is empty

              Wed, 25 Apr 2012 12:36:33 2796 2872 - end

              Wed, 25 Apr 2012 12:36:33 2796 2872 [STOP]

              Wed, 25 Apr 2012 12:36:34 ProcessInvokerStateRecords() received status complete.

              Wed, 25 Apr 2012 12:36:34 Processing state change (RequestExecute) for operation 12, setting invoker state to 2.

              Wed, 25 Apr 2012 12:36:35 ProcessInvokerStateRecords() ready to process 1 records

              Wed, 25 Apr 2012 12:36:35 GetXMLFileName() returning SDClientTask.MNG-0001.2923.xml (++vOAX5zyM1ClpITz5AxHw==)

              Wed, 25 Apr 2012 12:36:35 ProcessInvokerStateRecords() ready to process file: C:\ProgramData\LANDesk\ManagementSuite\landesk\files\Active.Task.xml (operation 12)

              Wed, 25 Apr 2012 17:53:55 2796 2872   Status 229392385: Starting task, if nothing goes wrong we will treat this as successful.

               

              Here is the script:

              taskkill /F /IM iTunes.exe
              taskkill /F /IM iTunesHelper.exe
              msiexec.exe /i "%~dp0AppleApplicationSupport.msi" /qb-!
              if not %errorlevel%==0 sdclient /msg="feil i application modulen"
              if not %errorlevel%==0 exit /b %errorlevel%

              reg add "HKLM\SOFTWARE\Apple Computer, Inc.\iTunes\Parental Controls\Default" /v AdminFlags /t REG_DWORD /d 3145769 /f
              reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Run" /v "QuickTime Task" /f

              if exist "%ProgramFiles(x86)%" goto x64

              msiexec.exe /i "%~dp0AppleMobileDeviceSupport.msi" /qb-!
              if not %errorlevel%==0 sdclient /msg="feil i mobiledevice modulen"
              if not %errorlevel%==0 exit /b %errorlevel%

              msiexec.exe /i "%~dp0iTunes.msi" TRANSFORMS=iTunes.mst /qb-!
              if not %errorlevel%==0 sdclient /msg="feil i itunes modulen"
              if not %errorlevel%==0 exit /b %errorlevel%

              exit /b 0

              :x64
              msiexec.exe /i "%~dp0AppleMobileDeviceSupport64.msi" /qb-!
              if not %errorlevel%==0 sdclient /msg="feil i mobile64 modulen"
              if not %errorlevel%==0 exit /b %errorlevel%

              msiexec.exe /i "%~dp0iTunes64.msi" TRANSFORMS=DSS_iTunes64.mst /qb-!
              if not %errorlevel%==0 sdclient /msg="feil i itunes64 modulen"
              if not %errorlevel%==0 exit /b %errorlevel%

              exit /b 0

              • 4. Re: Receiving error "Sdclient.exe or the installation program was terminated at the client" when trying to deploy executable package
                zman Master

                Arvid,

                 

                This discussion is answered and will not get much traffic. You should create a new discussion with your problem.

                • 5. Re: Receiving error "Sdclient.exe or the installation program was terminated at the client" when trying to deploy executable package
                  Apprentice

                  Just ran on a similar issue.

                   

                  For the record, it was because the companion files required were not distributed: I had a batch package and the executable files were not added to the Distribution Package in the console as additional files.