I am just looking for a way to get feedback from my customers if I need additional information to complete a task.
I do not want to show my customers all the tasks I created based on their incident or change.
Feedback by mail as a reply to a request mail seems not to work because the task ID is not unique.
Feedback as a note added to the incident or change is not really visible for the analyst who handles just the task.
Does anybody has an idea how to handle customer feedbacks to tasks?
Does anybody use something like this?
Thanks for a hint.