I am trying to find a way to handle notes in changes/incidents and associated tasks.
Our analysts do not always want to switch between the change/incident and the task to get all information they need.
End users are able to add notes to changes/incidents and tasks.
I am trying to have window with much as information as it is possible to have a better overview of the whole change/incident or task in webdesk.
How do you handle this?
Thanks for some ideas