2 Replies Latest reply on May 8, 2012 7:36 AM by jennashaw

    Upgrade from 7.4 to 7.5

    DarkmatterSFO Apprentice

      We are thinking of upgrading from Service Desk/Web Desk 7.4 to 7.5. If you have done the upgrade, do you consider it worthwhile? Are there any serious concerns? Is Web Desk better integrated?


      Thank you in advance for any insight you may have

        • 1. Re: Upgrade from 7.4 to 7.5
          Jamie Cannon ITSMMVPGroup

          Hi Mark,

          I just did the upgrade and it took me a little bit to wrap my head around the new installer and the Configuration Centre, but once I got that understanding from support, it was very much worth while.  The hotfix apply was simple, the Web Desk has been touched up and is a lot better in my opinion.  I haven't had time to do a lot of design in the 7.5 version, but the few pieces I did do are like night and day from 7.4. 

          • 2. Re: Upgrade from 7.4 to 7.5

            Hi Mark,


            I have just upgraded our test system so far and  I much prefer it. Mostly because the webdesk and self service portals looks so much more polished and professional now. I haven't really got into the nitty gritty yet as we haven't gone live yet, but I'll keep you posted!