we have found a weird quirk in our queries that we have designed for our CMDB. Some of them Seem to be case sensitive and some not.
E.G we had a search for criteria for a workstations serial number and it returned no results as we typed the serial in lower case (once we typed it in upper case it found the item). bit of a problem as you really need it to find the item no matter what case you type in.
Anybody had the same problem or is there a setting within the system?