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If you go to Designer --> Object Designer and find the module you are currently working in. You will need to look for these objects:
Incident Management: Double click in "Incident Incident". Now on the right side, bottom you'll see a section called "User Interface Properties". In there you'll see a section called " Tree Node Description Attributes". You will want to click in there and click the ... button to the right side. These are the attribute you have to work with. Just highlight on the left and move to the right.
Change: Change Change object
Request: Request Request object
I hope this helps.
Let me know if you need screenshots.
I did find this originally, but didn't have any luck when I tried adding relations to the "Request Request" object to pull more attributes from. It seems that adding relations to collections doesn't provide any usefulness (unless I'm not adding the right objects). I also found once you add them or any other attributes into it, you can't delete them
Here's a screen of my "Request Request" object and the options for the Tree Node Description:
When I aded any of the available attributes to the right column, the tree node description would just have dupicate numbers. Example: "184 - 184"
You should be able to remove those attributes as long as they are not tied to a ticket (which I guess to test you'd have to). It may just be the default behavior to show the number itself then once you drill into that you would have the other tree attributes that will show. I'm actually seeing that now in mine.
I'm confused on what your saying (still considerd a noob ). Would you be able to post screens of how yours looks?
I sure will. I will compile a few and post them hopefully tomorrow.
This isn't currently possible at the moment. An enhancement request has been logged here: Would like to display more than Incident ID on child and parent collections on the incident window
Message was edited by: John S-R Updated the link
The link seems to be broke. Can you provide a working one?
I've just corrected the link.