I had agents SP2 and after update SP3 agents the LANDesk remote control goes to "Gateway mode" (please see the picture), we can not remote the computer when it is in "Gateway mode". If I do click in "Switch mode" it changes to "Direct mode", it is that we want but after restart de computer it changes to "Gateway mode" again.
I went to see the services (start->run->services), I found "LANDesk remote control service" and I changed the properties of "Startup type" to "Automatic (delayed start)" then I restart the services and it fix the problem but I cannot do this for all our computers.
Since we are updating to SP3 agent I would like to know if you guys have any clue about it. What do I need to modify in my agents. It happen in differents computer models.
None of my agents use "Mirror Driver"
Thank you in advance.
landeskRemote.png 10.3 K