6 Replies Latest reply on May 23, 2012 12:11 PM by broberson

    Turning off the process to auto-generate an incident from an email, but leaving the support groups email address active

    broberson Apprentice

      Hi guys - in what way could I turn off the abilty for end-users to have their email to a specific support groups email address create an incident, but still allow that support group to get their email notification when they have been assigned a ticket?  We have three different helpdesk groups and one of the groups wants to turn off the ability for users to auto-generate tickets.