Are there 3 different email addresses or just one that all requests get sent to?
Each support group has its own email address - so the end-users who are supported by a particular group send emails to that specific email address.
Sounds like you may just need to go into Administration --> Mail. In the E-Mail set up, under Inbound E-Mail, delete the mailbox which you do not what your messages being sent to. This will just remove that mailbox association telling Service Desk to not process anything from there.
This will not affect the Analysts getting the assignments from other anlaysts since that will come from another mailbox.
A good example would be in our environment:
We have Service Desk, Operations and Networking all with different mailboxes. Service Desk and Operations can get messages processed from user submitted emails, however Networking does not. But, when Service Desk tries to assign a ticket to the Network Ops group, they all get notified from the Service Desk email address.
Hope this helps.
Thank you - that is what I was thinking, but my fear was it would hinder them receiving emails on assignments to that email address. Thanks for the confirmation!
This should work. I would make sure I kept all the information within that Mailbox set up just in case. We have it working for us because we have groups set up and we send to that group within Service Desk.
Let me know if you encounter any issues.