Hope you are all enjoying the same sunshine as we are it is a rare occurrence up here!!
Does anyone know if it is possible, and if so, how you would do it, to be able to link 1 incident to another without using Parent/Child? What I'd really be after would be something along the lines of Incident Change/Incident Problem, where I can show the Problem on the Incident.
We have the main default incident process, and are currently developing another incident process for alerts. There may be the scenario where an Alert Incident could generate a major incident using the default process. This major incident will potentially have lots of children. We would ideally like to be able to link the two incidents (major incident and alert incident) together but not as parent and child, as I don't want 1 resolving the other and would really like to be able to see at a glance in the tree that there is an alert incident associated with this major incident, much like when you link a problem or change.
After much head scratching I'm no further, can anyone help?