Good Afternoon Nic
Adding another criteria on your query which looks for only those incidents resolved within the previous 72 hours should catch most of these .
Alternatively, you could think about having the process automatically move to another status after a survey reminder is sent out? Then your query could exclude those at the status after the survey reminder has been sent.
Or perhaps design it so that a checkbox on the incident gets set automatically when the survey reminder gets sent and you exclude any incidents with this checkbox set to true from your query. The checkbox could be set by a bulk action which runs after the other one or via a calculation.
Thanks Karen, I've set this up and will give it a whirl, seems to me it will do the trick!