1 Reply Latest reply on May 31, 2012 10:20 AM by dfleetwood

    Incident is reporting as being open by another analyst

    Rookie

      Does anyone know where the setting is to reduce the amount of time that an incident is open by another analyst. At the moment it seems be to around 20 minutes and we have changed the setting that we were advised to but that hasn't worked.

       

      Any ideas?

       

      Thanks