I have created a new process in LANDesk but getting error when trying to save the 'With Customer' window.
I have attached the process steps as attachment - when I complete the With Customer and try to save, I get the following error:-
There is an error in XML document (1,1)
I have read on the portal that this could be a calculation issue. I originally built and tested the process with the first pre-condition calculation 'Is NOT Service Request' and worked. As I cannot have a condition after a pre-condition, I have created a PlaceHolder (automatic manual action) to move incident on to the condition. This is the calculation I have added and unable to test - if this was the issue, would the incident not move onto 'With customer status' if this was the case?