Currently when the Requestor selects his approvers for the Request for Change it sends an e-mail to those users. Most use Blackberries, PDA, and IPads if out of the office. The e-mail includes a link to the web, but that is time consuming and outside of our network. I am new to LANDesk and we are pushing to go live soon just as a note.
I have search on this site for the possibility of when the approver receives the e-mail - it will have an approve/reject button and also a description of the change requested, but cannot seem to find an answer to this question.
I am looking at bringing the LANDesk tech back in to help, but was reaching out to those that have had Service Desk implemented for a long period of time and see if they had any suggestions or solution for this type of request.