I'm looking at a way that I can select a check box on an incident and have it select a couple of drop downs? I think i've read somewhere that a new(er) version of service desk can do this although I can't find this information now. If it doesn't then I'm thinking about 2 other options
1) Using a dummy incident window, some copy attributes and an automatic action (not that keen as it's a lot of object designer work- messing up my incident object!)
2) Something calculation like?
thank you in advance