1 Reply Latest reply on Jun 28, 2012 4:45 PM by dmshimself

    HTML-Field is not correct displayed in console

    Rookie

      Hello,

       

      i'm running Servciedesk 7.4., a few days ago i've created a new field which is displayed on the Incident-Window.

       

      Opening the Window on directly on the Server the field is displayed correctly and looks linke in the pictrue below:

       

      2.jpg

      Opening the same window on my clients, the field showes like this:

      1.jpg

       

      I've just deleted it from the window and putted it on agian, but the effect is still the same.

       

      Does anybody know what's wrong with this field?

       

      Thanks

       

      Benedict

        • 1. Re: HTML-Field is not correct displayed in console
          ITSMMVPGroup

          I've seen that effect before when some client installation files were not copied by the package builder used to build a package from the LDSD MSI files.  You can confirm if that is the problem - manually install the console client PC by running the setup.  If you don't get the problem, then there is something wrong with the package used to do the automatic installation.