Can't help with a fix but for what it's worth I have seen this same error in our system in multiple browsers.
It appears in Mobile Web Desk when accessing our Problem process (Incident process works fine). The main page of the Problem record is displayed OK but the error appears whenever you try and access Actions or Collections. I get the error using an iPhone, Desktop Browser (Chrome) or Blackberry (BB9860 OS7).
Haven't got as far as reporting it yet as we only recently upgraded and we haven't fulled tested Mobile Access for roll-out yet.
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Jason and Mark,
I seem to be running into the same issue on a new installation of Mobile Web Desk 7.5. I can see the page with Blackberry OS 5, but cannot complete any actions. On Blackberry OS 6, I can do most things without issue, but clicking on Actions or Collections, nets me the same error message you gave us a screen shot of.
I have a case opened with technical support and am trying to work through it. I'll keep you posted.
I have a support call logged as well and the UK LANDesk guys did some diagnostics and the MDS fiinding was the result of that. At the moment it looks like it's down to us to see how we can reconfigure the MDS
I'd be interested in what your diagnosis says Eric as it sounds like exactly the same issue
We are not alone!
Has anybody had any more joy with this?
We're still struggling here and have tried the new service pack with no luck
I would encourage you to log support calls with LANDesk for this as it seems to be the way that MDS on the BES handles the traffic to an internal website (Mobile Web Access in this case) and I cannot find a way to change this.
We are now a bit stuck between a rock and a hard place and LANDesk don't know if there are any people out there who have actually managed to get this working in a BES environment. So anyone out there with a BES successs story please shout up
I wanted to let you know that after working with Jason the root cause of this was identified and a hotfix has been released to resolve it. Please see http://community.landesk.com/support/docs/DOC-26784 for details and the hotfix download.
Good Morning Stu. Thanks for the information.
But....... haha......I installed the hotfix in our Dev environment this morning and continue to get the same message when clicking on the actions button? We applied 7.5 SP1 a few weeks ago and the hotfix ran successsfully today.
I was wondering if there were any additional steps required beyond installing the hotfix.
Thanks to you and the chaps for your work on this Stu
The patch is working fine in our live and dev environments but only with the blackberry os 6 (os 7 not tested)
In Blackberry OS 5 the Mobile Web Desk cannot be used at all but Im told that this is a completely separate issue and OS 5 is going to be an unsupported version and stated in the documentation for the next release.
Recycling the app pool resolved the issue for me in our Dev environment. Thank you for the suggestion. And thank you and Jason both for working your way through that issue. It will be a huge help in our environment.