4 Replies Latest reply on Jul 6, 2012 2:58 AM by TrogaTrading

    LANDesk Management Suite will not start

    Rookie

      I cannot log in to the LANDesk Management Suite. I get the following error:

       

      Console Initialization Error:  Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
      The request failed with the error message:
      --
      <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
      <html xmlns="http://www.w3.org/1999/xhtml">
      <head>
      <title>IIS 7.5 Detailed Error - 500.19 - Internal Server Error</title>
      <style type="text/css">
      <!--
      body{margin:0;font-size:.7em;font-family:Verdana,Arial,Helvetica,sans-serif;background:#CBE1EF;}
      code{margin:0;color:#006600;font-size:1.1em;font-weight:bold;}
      .config_source code{font-size:.8em;color:#000000;}
      pre{margin:0;font-size:1.4em;word-wrap:break-word;}
      ul,ol{margin:10px 0 10px 40px;}
      ul.first,ol.first{margin-top:5px;}
      fieldset{padding:0 15px 10px 15px;}
      .summary-container fieldset{padding-bottom:5px;margin-top:4px;}
      legend.no-expand-all{padding:2px 15px 4px 10px;margin:0 0 0 -12px;}
      legend{color:#333333;padding:4px 15px 4px 10px;margin:4px 0 8px -12px;_margin-top:0px;
      border-top:1px solid #EDEDED;border-left:1px solid #EDEDED;border-right:1px solid #969696;
      border-bottom:1px solid #969696;background:#E7ECF0;font-weight:bold;font-size:1em;}
      a:link,a:visited{color:#007EFF;font-weight:bold;}
      a:hover{text-decoration:none;}
      h1{font-size:2.4em;margin:0;color:#FFF;}
      h2{font-size:1.7em;margin:0;color:#CC0000;}
      h3{font-size:1.4em;margin:10px 0 0 0;color:#CC0000;}
      h4{font-size:1.2em;margin:10px 0 5px 0;
      }#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS",Verdana,sans-serif;
      color:#FFF;background-color:#5C87B2;
      }#content{margin:0 0 0 2%;position:relative;}
      .summary-container,.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
      .config_source{background:#fff5c4;}
      .content-container p{margin:0 0 10px 0;
      }#details-left{width:35%;float:left;margin-right:2%;
      }#details-right{width:63%;float:left;overflow:hidden;
      }#server_version{width:96%;_height:1px;min-height:1px;margin:0 0 5px 0;padding:11px 2% 8px 2%;color:#FFFFFF;
      background-color:#5A7FA5;border-bottom:1px solid #C1CFDD;border-top:1px solid #4A6C8E;font-weight:normal;
      font-size:1em;color:#FFF;text-align:right;
      }#server_version p{margin:5px 0;}
      table{margin:4px 0 4px 0;width:100%;border:none;}
      td,th{vertical-align:top;padding:3px 0;text-align:left;font-weight:bold;border:none;}
      th{width:30%;text-align:right;padding-right:2%;font-weight:normal;}
      thead th{background-color:#ebebeb;width:25%;
      }#details-right th{width:20%;}
      table tr.alt td,table tr.alt th{background-color:#ebebeb;}
      .highlight-code{color:#CC0000;font-weight:bold;font-style:italic;}
      .clear{clear:both;}
      .preferred{padding:0 5px 2px 5px;font-weight:normal;background:#006633;color:#FFF;font-size:.8em;}
      -->
      </style>

       

      </head>
      <body>
      <div id="header"><h1>Server Error in Application "DEFAULT WEB SITE/MBSDKSERVICE"</h1></div>
      <div id="server_version"><p>Internet Information Services 7.5</p></div>
      <div id="content">
      <div class="content-container">
      <fieldset><legend>Error Summary</legend>
        <h2>HTTP Error 500.19 - Internal Server Error</h2>
        <h3>The requested page cannot be accessed because the related configuration data for the page is invalid.</h3>
      </fieldset>
      </div>
      <div class="content-container">
      <fieldset><legend>Detailed Error Information</legend>
        <div id="details-left">
         <table border="0" cellpadding="0" cellspacing="0">
          <tr class="alt"><th>Module</th><td>DynamicCompressionModule</td></tr>
          <tr><th>Notification</th><td>SendResponse</td></tr>
          <tr class="alt"><th>Handler</th><td>WebServiceHandlerFactory-ISAPI-2.0</td></tr>
          <tr><th>Error Code</th><td>0x8007007e</td></tr>
          
         </table>
        </div>
        <div id="details-right">
         <table border="0" cellpadding="0" cellspacing="0">
          <tr class="alt"><th>Requested URL</th><td>https://eei-ak-as001:443/mbsdkservice/msgsdk.asmx</td></tr>
          <tr><th>Physical Path</th><td>C:\Program Files (x86)\LANDesk\ManagementSuite\Landesk\MBSDKService\msgsdk.asmx</td></tr>
          <tr class="alt"><th>Logon Method</th><td>Not yet determined</td></tr>
          <tr><th>Logon User</th><td>Not yet determined</td></tr>
          
         </table>
         <div class="clear"></div>
        </div>
      </fieldset>
      </div>
      <div class="content-container">
      <fieldset><legend>Most likely causes:</legend>
        <ul>  <li>The worker process is unable to read the applicationhost.config or web.config file.</li>  <li>There is malformed XML in the applicationhost.config or web.config file.</li>  <li>The server cannot access the applicationhost.config or web.config file because of incorrect NTFS permissions.</li> </ul>
      </fieldset>
      </div>
      <div class="content-container">
      <fieldset><legend>Things you can try:</legend>
        <ul>  <li>Look in the event logs for information about why the configuration files are not readable.</li>  <li>Make sure the user identity specified for the application pool, or the authenticated user, has the required permissions to access the web.config file.</li> </ul>
      </fieldset>
      </div>

       


      <div class="content-container">
      <fieldset><legend>Links and More Information</legend>
        This error occurs when there is a problem reading the configuration file for the Web server or Web application. In some cases, the event logs may contain more information about what caused this error.
        <p><a href="View" _mce_href="http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,19,0x8007007e,7601">View">http://go.microsoft.com/fwlink/?LinkID=62293&IIS70Error=500,19,0x8007007e,7601">View more information »</a></p>
        
      </fieldset>
      </div>
      </div>
      </body>
      </html>

      --..