I'm in the process of revamping our Problem Management process and one of the things I would like to investigate is:
When an Problem has multiple Incident attached to it, it can be time consuming to add a note to EACH Incident with updates, for example 'A fix to a problem has been allocated to release x.x, scheduled for release on XX/XX/XXXX'.
It would be great if we could update each raise user/CC recipients of Incidents attached to a Problem at once.
I get how to make Incidents change status via problem changes 'workarounds' and resolutions. I appreciate that its possible to put a problem resolution on an Incident as part of a resolution, but the update process doesnt seem there.