Having followed KarenP's guide here: http://community.landesk.com/support/docs/DOC-26272 I have a process updating an End User successfully but have a 2 questions.
Rather than a setting a Value Type in order to select the data to be used to update a field, can a calculation be used instead? If so, how, because the calculation entry window only shows fields from the End User object and will not accept fields from the Incident object and there isn't a relationship?
And on a related note, how can I update a DateTime field on the End User object? Value Type doesn't appear in the context menu, only Calculation.