We want to create several "Buttons" in the incident menu with automatic actions behind. For example:
The service desk analyst works on an incident and wants to add a task to a specific group named "printer cleaning". In this case it would be nice when he only has to "click a button" on the left and a task will be created automatically with a pre confugured text and assignment group. Otherwise we want to create several other actions with different preconfigured texts and assignment groups.