7 Replies Latest reply on Jul 25, 2012 7:28 AM by chrisjgill

    How to delete a note from an incident?

    Apprentice

      I am trying to delete a note from an incident whilst logged in as SA

       

      However, as you can see on the screenshot, the option is greyed out

       

      I am viewing the Note collection from a tab/query at the bottom of our incident window - I did try deleting from the Tree view but there is no delete option

       

      We are running Service Desk 7.4

       

      Can anyone help?